Responsible Gaming — Play Safely at sbaje

1. Our Commitment to Responsible Gaming

sbaje is Bangladesh's premier online cricket betting and casino platform, and with that position comes a genuine responsibility to every player who chooses to spend their time and money with us. We are committed to operating a platform where entertainment comes first, where player welfare is never compromised for commercial gain, and where robust safeguards exist for anyone who needs them.

Responsible gaming is not a tick-box exercise at sbaje — it is woven into our platform design, our customer support training, and our operational policies. Every team member who interacts with players is trained to recognise signs of gambling-related harm and to respond with care and without judgment. Every tool described on this page is available to all registered players at no cost, at any time, without needing to provide a reason.

We understand that for the overwhelming majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, betting on BPL cricket or playing a few rounds of slots is a perfectly normal recreational activity that causes no harm. This page exists for the minority of cases where it might not stay that way — and for those players, sbaje is here with practical tools and genuine support.

sbaje is an 18+ platform. All players must be at least 18 years of age to register an account, place a bet, or play any casino game on the sbaje platform. Age verification is conducted as part of the KYC process and may be requested at any time. Underage gambling is illegal and harmful — sbaje takes all reports of underage access seriously.

2. Age Restriction Policy

sbaje operates a strict 18+ age policy across every product on the platform — sports betting, live casino, slots, crash games, and any new products we add in the future. This is not simply a compliance requirement; it reflects our genuine belief that gambling should only ever be engaged in by adults who are fully capable of understanding and accepting the risks involved.

How We Verify Age

At the point of registration, players are required to confirm they are aged 18 or above by ticking a declaration checkbox. This self-declaration is the first layer. The second, more robust layer is our Know Your Customer (KYC) verification process, which requires players to submit a valid identity document — typically a National Identity Card (NID) issued by the Bangladesh Election Commission — before their first withdrawal can be processed. Our verification team manually reviews all submitted documents, and accounts where age cannot be confirmed are suspended pending further verification.

Protecting Minors from Accessing the Platform

If you share a device with family members — including younger siblings, children, or teenagers — we strongly encourage you to:

Keep your sbaje account logged out when you are not actively using it
Use a strong, unique password that you have not shared with anyone in your household
Enable your device's parental control or screen-time restriction features to block access to gambling sites when minors are using the device
Never leave a funded wallet balance visible or accessible on a shared device

If you have reason to believe a minor has accessed the sbaje platform using your account details, please contact us immediately at [email protected] so that we can take appropriate protective action.

Zero tolerance for underage gambling. Any account found to be registered by or actively used by a person under the age of 18 will be permanently closed without notice. Any funds in such an account will be handled in accordance with applicable legal requirements and will not be paid out to the underage player.

3. Deposit Limits

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit before you begin — not after. sbaje provides players with flexible deposit limit tools directly inside their Account dashboard, allowing you to define the maximum amount you are willing to deposit over a given time period.

Available Deposit Limit Options

Daily Deposit Limit

Set the maximum total amount (in BDT) that can be deposited into your sbaje wallet within any rolling 24-hour period. Useful for players who want tight, session-by-session control over their spending.

Weekly Deposit Limit

Cap your total deposits over any rolling 7-day window. This option suits players who prefer to budget on a weekly basis — for example, setting aside a fixed BDT amount for weekend BPL match betting.

Monthly Deposit Limit

Define the maximum you can deposit in a calendar month. This is the broadest-scope limit and is ideal for players who want to align their gambling budget with their monthly income or expenses.

How Limit Changes Work

Reducing a deposit limit takes effect immediately — the moment you save the change in your dashboard, the lower limit is active. This asymmetry is intentional: lowering your limit is always instant, but increasing it requires a mandatory 48-hour cooling-off period before the higher limit comes into force. This delay prevents impulsive decisions made during a losing streak from bypassing the protection you set for yourself during a calmer moment.

Tip from the sbaje Responsible Gaming team: Before your first deposit, visit your Account settings and set a monthly deposit limit that genuinely reflects what you can comfortably afford to lose. Treat gambling funds as entertainment spend — money you are happy to part with — never as an investment or a way to cover bills.

4. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the sbaje platform. When you activate self-exclusion, your account is fully suspended — you cannot log in, place bets, deposit funds, or access any gambling content for the duration of the exclusion period you select. Any pending bets at the time of exclusion are settled normally, and any remaining balance is held securely for you.

Self-Exclusion Periods

sbaje offers the following self-exclusion durations:

1 month — a short-term break if you feel you need some distance from the platform
3 months — a medium-term exclusion for players who want a more meaningful pause
6 months — a longer break, typically used when a player has identified a pattern of behaviour they want to interrupt
12 months — a full-year exclusion for players who feel gambling has become a significant concern
Permanent self-exclusion — your account is closed indefinitely. This option cannot be reversed. It is the right choice for anyone who believes they should never gamble again.

How to Activate Self-Exclusion

You can request self-exclusion in two ways:

Log in to your sbaje account, navigate to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred duration, and confirm. The exclusion is activated instantly.
Email our support team at [email protected] with the subject line "Self-Exclusion Request", stating your registered username and the exclusion period you want. Our team will action the request within one hour of receipt, 24 hours a day, 7 days a week.

Self-exclusion is taken seriously. During an active self-exclusion, sbaje will not send you any promotional emails, bonus offers, or re-engagement communications. If you attempt to open a new account during a self-exclusion period, it will be closed and any funds returned to you. We will not override a self-exclusion at a player's own request until the elected period has fully elapsed.

5. Time-Out & Cooling Off

A time-out is a shorter, lighter version of self-exclusion — designed for players who want a temporary break without committing to a longer exclusion period. During a time-out, your account is suspended and you cannot access betting or gaming features, but the period is fixed and shorter in scope.

Available Time-Out Durations

24 hours — a single-day break, useful if you have been playing for an extended session and want to step away
48 hours — a weekend break if, for example, a BPL match result has left you feeling frustrated or impulsive
7 days — a one-week pause to reset your relationship with the platform
30 days — a month-long cooling-off period for players who feel their play patterns have been excessive recently

Time-outs can be activated through the same Account Settings → Responsible Gaming menu as deposit limits and self-exclusion. Once a time-out is active, it cannot be cancelled before its expiry — this protects you from the impulse to cancel a good decision made while you were calm.

When should you use a time-out? Consider activating a time-out if you notice you are chasing losses after a bad session, if you have been betting for several consecutive hours without a break, if an upcoming high-stakes match like a BPL final or IPL knockout is making you anxious rather than excited, or if you have just received your salary and are tempted to deposit more than you planned.

6. Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a condition where a person's gambling behaviour causes significant harm to their finances, relationships, mental health, or work. It can develop gradually and is often difficult to recognise from the inside. sbaje encourages all players to periodically reflect honestly on their gambling behaviour using the self-assessment checklist below.

Self-Assessment: Is My Gambling Still in Control?

Have you spent more money on gambling than you originally planned to in the past month?
Have you borrowed money, sold belongings, or delayed paying bills in order to fund your gambling?
Have you felt restless, irritable, or anxious when you tried to cut back or stop gambling?
Have you tried to win back money you lost by placing further bets (chasing losses)?
Has gambling interfered with your work, studies, family responsibilities, or social life?
Have you lied to family members or friends about how much time or money you spend gambling?
Do you find yourself thinking about gambling — planning your next session or replaying past bets — when you are supposed to be focused on other things?
Have you used gambling as a way to escape stress, anxiety, depression, or other personal difficulties?

If you answered yes to two or more of the above questions, we encourage you to take a time-out or self-exclusion and to reach out to our support team or a professional counselling service. Recognising the signs early makes recovery significantly more straightforward.

Warning Signs Others May Notice

Sometimes those around us recognise a problem before we do ourselves. If a family member or friend has expressed concern about your gambling, please take that seriously. Common signs that others may observe include: unexplained financial difficulties, increased secrecy around phone or computer use, mood swings linked to wins or losses, withdrawal from family or social activities, and neglect of previously enjoyed hobbies.

7. Support Resources

sbaje does not operate in isolation. We recognise that for some players, our internal tools and support team may not be sufficient, and that professional counselling or peer support may be needed. If gambling has become a problem for you or someone you know, the following types of resources can help:

National mental health helplines — Bangladesh's Kaan Pete Roi (Listening) emotional support service offers confidential telephone counselling for individuals in distress
Primary care physicians — a family doctor or GP is an excellent first port of call; they can provide a referral to addiction counselling services within the Bangladesh public health system
Community counselling centres — many districts across Dhaka, Chittagong, and Sylhet have community mental health centres offering low-cost or free counselling sessions
Trusted family members or friends — talking openly with someone you trust is often the most important first step; isolation tends to make problem gambling worse

sbaje's own support team is not trained as addiction counsellors, but we are trained to listen without judgment and to help you activate any of the responsible gaming tools on the platform immediately. We are available 24 hours a day, 7 days a week at [email protected].

You are not alone. Problem gambling affects people of all backgrounds, income levels, and ages across Bangladesh. Reaching out for help is a sign of strength, not weakness. sbaje's support team will always treat your situation with complete confidentiality and without judgment.

8. Contact Our Responsible Gaming Team

Our dedicated responsible gaming support staff are available around the clock to help you activate any tool on this page, answer questions about your account usage, or simply talk through a concern you have about your gambling habits.

Email: [email protected]
Subject line for RG matters: "Responsible Gaming Request" or "Self-Exclusion Request"
Response time: Within one hour for self-exclusion and time-out requests; within 24 hours for general responsible gaming queries
Availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

All responsible gaming communications are handled with strict confidentiality. Your request will not affect the status of any pending withdrawals or the outcome of any open bets.

Responsible Gaming at sbaje